Frequently Asked Questions

We offer standard shipping, which is generally 5–7 days if you're far from Washington, but can be as little as 3 days if you're nearby. We also offer priority shipping, which is generally 3–5 days for farther destinations. We usually ship by USPS, but can potentially do UPS if you request it and the cost isn't too high.

Not at the moment.

For most things we try to ship by the next day, then see "Shipping methods" above. For some pieces, we need to source special materials in order to make the item — we try to note those on the product page, and we'll let you know if there's a delay when you place the order.

Credit cards, Apple Pay, and Google Pay.

Yes — checkout is handled entirely by Stripe, our payment processor, so your card details never pass through or get stored on our own servers.

If you have an account, you can view your order status any time from your account's order history. Checked out as a guest? Use our order tracking page with your order number and the email you used at checkout.

Most of our pieces are made to order, so as a rule we don't accept returns. However, if you need to make a return, please contact us and we'll see if we can accommodate you. See our Returns and Refunds page for the full policy. And if something is wrong with your piece, please contact us right away so we can fix it, replace it, or otherwise make it right.

Contact us as soon as possible. If the order hasn't shipped yet, we're generally happy to cancel it and issue a refund. If special materials were already ordered for your piece, we may need to charge a restocking fee.