Returns and Refunds

Last updated: August 2026

We try to be accommodating to our customers, so if you have any issues, please contact us to discuss the situation. With that said, our general policy is as follows.

Returns

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can't offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging. If your piece is defective, please let us know — we will contact you to discuss options for refund, replacement, etc. We do not do refunds or returns for custom items. To complete your return, we require a receipt or proof of purchase.

Non-returnable items

Gift cards, special orders, and custom orders cannot be returned.

Partial refunds

There are certain situations where only partial refunds are granted: an item not in its original condition, damaged, or missing parts for reasons not due to our error; or an item returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we've received your returned item, and to let you know whether your refund has been approved. If approved, your refund will be processed and a credit applied to your original method of payment within a certain number of days.

Late or missing refunds

We submit approved refunds promptly. If you haven't received a refund yet, first check your bank account again, then contact your credit card company — it may take some time before a refund is officially posted. Next, contact your bank, as there's often some processing time before a refund appears. If you've done all of this and still have not received your refund, please contact us.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us a note and we'll let you know how to send it back to us.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return, and a gift certificate will be mailed to you once the returned item is received. If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping returns

You are responsible for your own shipping costs when returning an item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it. Depending on where you live, the time it takes for an exchanged product to reach you may vary. If you're returning an item of significant value, consider using a trackable shipping service or purchasing shipping insurance — we can't guarantee that we will receive your returned item.